Berry,, Leonard C : rechercher sur Z-Library

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1

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry

Journal:

Journal of Marketing

Année:

1985

Langue:

english

Fichier:

PDF, 388 KB

english, 1985

2

The Behavioral Consequences of Service Quality

Valarie A. Zeithaml, Leonard L. Berry and A. Parasuraman

Journal:

Journal of Marketing

Année:

1996

Langue:

english

Fichier:

PDF, 653 KB

english, 1996

3

Communication and Control Processes in the Delivery of Service Quality

Valarie A. Zeithaml, Leonard L. Berry and A. Parasuraman

Journal:

Journal of Marketing

Année:

1988

Langue:

english

Fichier:

PDF, 477 KB

english, 1988

4

A Conceptual Model of Service Quality and Its Implications for Future Research

Parasuraman, A., Zeithaml, Valarie A., Berry, Leonard L.

Journal:

Journal of Marketing

Année:

1985

Langue:

english

Fichier:

PDF, 1.28 MB

english, 1985

5

The nature and determinants of customer expectations of service

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman

Journal:

Journal of the Academy of Marketing Science

Année:

1993

Langue:

english

Fichier:

PDF, 1.28 MB

english, 1993

6

Problems and Strategies in Services Marketing

Valarie A. Zeithaml, A. Parasuraman and Leonard L. Berry

Journal:

Journal of Marketing

Année:

1985

Langue:

english

Fichier:

PDF, 478 KB

english, 1985

7

Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry

Journal:

Journal of Marketing

Année:

1994

Langue:

english

Fichier:

PDF, 678 KB

english, 1994

8

Perceived service quality as a customer-based performance measure: An empirical examination of organizational barriers using an extended service quality model

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

Journal:

Human Resource Management

Année:

1991

Langue:

english

Fichier:

PDF, 1.45 MB

english, 1991

9

More on improving service quality measurement

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

Journal:

Journal of Retailing

Année:

1993

Langue:

english

Fichier:

PDF, 397 KB

english, 1993

10

The Behavioral Consequences of Service Quality

Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Journal:

Journal of Marketing

Année:

1996

Langue:

english

Fichier:

PDF, 2.08 MB

english, 1996

11

Relationship Marketing of Services Perspectives from 1983 and 2000

Berry, Leonard L.

Journal:

Journal of Relationship Marketing

Année:

2002

Langue:

english

Fichier:

PDF, 126 KB

english, 2002

12

Cultivating service brand equity

Leonard L. Berry

Journal:

Journal of the Academy of Marketing Science

Année:

2000

Langue:

english

Fichier:

PDF, 1.38 MB

english, 2000

13

Understanding Service Convenience

Berry, Leonard L., Seiders, Kathleen, Grewal, Dhruv

Journal:

Journal of Marketing

Année:

2002

Langue:

english

Fichier:

PDF, 149 KB

english, 2002

14

Marketing Services: Competing Through Quality

Becker, Boris W., Berry, Leonard L., Parasuraman, A.

Journal:

Journal of Marketing

Année:

1992

Langue:

english

Fichier:

PDF, 211 KB

english, 1992

15

Communication and Control Processes in the Delivery of Service Quality

Zeithaml, Valarie A., Berry, Leonard L., Parasuraman, A.

Journal:

Journal of Marketing

Année:

1988

Langue:

english

Fichier:

PDF, 1.65 MB

english, 1988

16

Relationship marketing of services—growing interest, emerging perspectives

Leonard L. Berry

Journal:

Journal of the Academy of Marketing Science

Année:

1995

Langue:

english

Fichier:

PDF, 1.42 MB

english, 1995

17

Improving service quality in America: Lessons learned

Berry, Leonard L., Parasuraman, A., Zeithaml, Valerie A.

Journal:

The Academy of Management Perspectives (AMP)

Année:

1994

Langue:

english

Fichier:

PDF, 1.00 MB

english, 1994

18

The service-quality puzzle

Leonard L Berry, A Parasuraman, Valarie A Zeithaml

Journal:

Business Horizons

Année:

1988

Langue:

english

Fichier:

PDF, 860 KB

english, 1988

19

Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

Journal:

Journal of Retailing

Année:

1994

Langue:

english

Fichier:

PDF, 2.02 MB

english, 1994

20

SERVQUAL : une échelle multi-items de mesure des perceptions de la qualité de service par les consommateurs

A. PARASURAMAN, Valarie A. Zeithaml and Leonard L. Berry

Journal:

Recherche et Applications en Marketing

Année:

1990

Fichier:

PDF, 1.74 MB

1990

21

Shakespeare East and West; Shakespeare in China: A Comparative Study of Two Traditions and Cultures;

Berry, Edward, Fujita, Minoru, Pronko, Leonard, Zhang, Xiao Yang

Journal:

Shakespeare Quarterly

Année:

1998

Langue:

english

Fichier:

PDF, 563 KB

english, 1998

22

Creating value through quality service

Berry, Leonard L., Parish, Janet Turner, Dikec, Altay

Journal:

Organizational Dynamics

Année:

2019

Langue:

english

Fichier:

PDF, 397 KB

english, 2019

23

Learning to Write, Writing to Learn

Leonard L. Berry

Journal:

Journal of Marketing

Année:

1998

Langue:

english

Fichier:

PDF, 533 KB

english, 1998

24

Opportunities for Innovation in the Delivery of Interactive Retail Services

Leonard L. Berry, Ruth N. Bolton, Cheryl H. Bridges, Jeffrey Meyer, A. Parasuraman, Kathleen Seiders

Journal:

Journal of Interactive Marketing

Année:

2010

Langue:

english

Fichier:

PDF, 346 KB

english, 2010

25

Service firms need marketing skills

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml

Journal:

Business Horizons

Année:

1983

Langue:

english

Fichier:

PDF, 360 KB

english, 1983

26

Quality counts in services, too

Leonard L Berry, Valarie A Zeithaml, A Parasuraman

Journal:

Business Horizons

Année:

1985

Langue:

english

Fichier:

PDF, 802 KB

english, 1985

27

Serving unfair customers

Leonard L. Berry, Kathleen Seiders

Journal:

Business Horizons

Année:

2008

Langue:

english

Fichier:

PDF, 182 KB

english, 2008

28

BIG IDEAS IN SERVICES MARKETING

Journal:

Journal of Consumer Marketing

Année:

1986

Langue:

english

Fichier:

PDF, 432 KB

english, 1986

29

Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing

Leonard L. Berry, Eileen A. Wall and Lewis P. Carbone

Journal:

The Academy of Management Perspectives (AMP)

Année:

2006

Langue:

english

Fichier:

PDF, 1.73 MB

english, 2006

30

BIG IDEAS IN SERVICES MARKETING

Journal:

Journal of Services Marketing

Année:

1987

Langue:

english

Fichier:

PDF, 289 KB

english, 1987

31

A Behavioral Conception of Retail Image

John H. Kunkel and Leonard L. Berry

Journal:

Journal of Marketing

Année:

1968

Langue:

english

Fichier:

PDF, 332 KB

english, 1968

32

Revisiting “big ideas in services marketing” 30 years later

Berry, Leonard L

Journal:

Journal of Services Marketing

Année:

2016

Langue:

english

Fichier:

PDF, 155 KB

english, 2016

33

Bruising and the ketogenic diet: Evidence for diet-induced changes in platelet function

Elizabeth Berry-Kravis, Gayle Booth, Audrey Taylor, Leonard A. Valentino

Journal:

Annals of Neurology

Année:

2001

Langue:

english

Fichier:

PDF, 127 KB

english, 2001

34

Retail positioning strategies for the 1980s

Leonard L. Berry

Journal:

Business Horizons

Année:

1982

Langue:

english

Fichier:

PDF, 551 KB

english, 1982

35

Building a strong services brand: Lessons from Mayo Clinic

Leonard L. Berry, Kent D. Seltman

Journal:

Business Horizons

Année:

2007

Langue:

english

Fichier:

PDF, 636 KB

english, 2007

36

Competing with quality service in good times and bad

Leonard L. Berry

Journal:

Business Horizons

Année:

2009

Langue:

english

Fichier:

PDF, 133 KB

english, 2009

37

Innovative healthcare delivery

Leonard L. Berry, Ann M. Mirabito

Journal:

Business Horizons

Année:

2010

Langue:

english

Fichier:

PDF, 248 KB

english, 2010

38

Service Innovativeness and Firm Value

Dotzel, Thomas, Shankar, Venkatesh, Berry, Leonard L

Journal:

Journal of Marketing Research

Année:

2013

Langue:

english

Fichier:

PDF, 291 KB

english, 2013

39

Improving Service Quality in America: Lessons Learned [and Executive Commentary]

Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml, Dennis Adsit, John Hater, Eric J. Vanetti and David J. Veale

Journal:

The Academy of Management Executive (1993-2005)

Année:

1994

Langue:

english

Fichier:

PDF, 3.28 MB

english, 1994

40

Service innovation is urgent in healthcare

Berry, Leonard L.

Journal:

Année:

2019

Langue:

english

Fichier:

PDF, 503 KB

english, 2019

41

Comments on “Population growth and development in the third world: The neocolonal context”

Journal:

Studies in Comparative International Development

Année:

1988

Langue:

english

Fichier:

PDF, 1.12 MB

english, 1988

42

Customers' motivations for maintaining relationships with service providers

Neeli Bendapudi, Leonard L. Berry

Journal:

Journal of Retailing

Année:

1997

Langue:

english

Fichier:

PDF, 1.72 MB

english, 1997

43

The best companies are generous companies

Leonard L. Berry

Journal:

Business Horizons

Année:

2007

Langue:

english

Fichier:

PDF, 136 KB

english, 2007

44

Building a new academic field—The case of services marketing

Leonard L. Berry, A. Parasuraman

Journal:

Journal of Retailing

Année:

1993

Langue:

english

Fichier:

PDF, 2.30 MB

english, 1993

45

The Enduring Culture of Mayo Clinic

Berry, Leonard L., Seltman, Kent D.

Journal:

Mayo Clinic Proceedings

Année:

2014

Langue:

english

Fichier:

PDF, 221 KB

english, 2014

46

The Promise of Lean in Health Care

Toussaint, John S., Berry, Leonard L.

Journal:

Mayo Clinic Proceedings

Année:

2013

Langue:

english

Fichier:

PDF, 480 KB

english, 2013

47

WEATHERING OF GRANITE AND ASSOCIATED EROSIONAL FEATURES IN HONG KONG

RUXTON, BRYAN P., BERRY, LEONARD

Journal:

Base of the Kiaman Its definition and global stratigraphic significance

Année:

1957

Langue:

english

Fichier:

PDF, 2.41 MB

english, 1957

48

Bank Marketing Priorities in the United States

Berry, Leonard L.

Journal:

European Journal of Marketing

Année:

1982

Langue:

english

Fichier:

PDF, 311 KB

english, 1982

49

Understanding Service Convenience

Leonard L. Berry, Kathleen Seiders and Dhruv Grewal

Journal:

Journal of Marketing

Année:

2002

Langue:

english

Fichier:

PDF, 3.72 MB

english, 2002

50

Service Fairness: What It Is and Why It Matters

Kathleen Seiders and Leonard L. Berry

Journal:

The Academy of Management Executive (1993-2005)

Année:

1998

Langue:

english

Fichier:

PDF, 2.52 MB

english, 1998